GDPR / Your Privacy Rights

Your Privacy Rights

At Flow Massage, we respect your privacy. If you're in the EU, EEA, or UK, you have specific rights under GDPR (General Data Protection Regulation). This page explains what those are and how to exercise them.

What Information We Collect

We collect information you provide directly (name, email, phone, booking details) and information about how you use our website (via analytics and cookies).

Why We Collect It

We collect information to:

• Provide our services and respond to inquiries
• Improve our website and services
• Send relevant updates and offers (with your consent)
• Comply with legal obligations
• Understand how clients interact with our brand

Lawful Bases for Processing

We process your data based on:

• Contract — to provide massage services you've booked
• Consent — for marketing emails or optional tracking
• Legal obligation — to comply with health and safety regulations
• Legitimate interest — to improve our services and website

Your Rights

You have the right to:

Access

Request a copy of the personal data we hold about you.

Correction

Ask us to correct information that is inaccurate or incomplete.

Deletion

Request deletion of your data (in certain circumstances).

Restriction

Ask us to limit how we use your data while we review a request.

Objection

Object to processing of your data, especially for marketing or profiling.

Portability

Request your data in a portable format to transfer to another service.

Withdraw Consent

Withdraw consent for processing at any time (e.g., unsubscribe from emails).

How to Make a Request

To exercise any of these rights, contact us with your request. Include as much detail as possible so we can assist you quickly.

We'll respond within 30 days (extendable to 60-90 days for complex requests).

Contact Details

Email: Jenn@flowmassage.info

Please include 'GDPR Request' in your subject line so we can route it correctly.

Data Protection Authority

If you're unhappy with how we handle your data, you have the right to lodge a complaint with your local data protection authority.